Privacy Policy

1. Who we are

Claire Stapleton is a private interview coach operating from 19 Acland Street, St Kilda, Melbourne VIC 3182, Australia. This privacy policy covers information collected through presidelabs.digital and through the delivery of coaching services.

Claire Stapleton operates in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information we collect

The following types of personal information may be collected:

• Contact information: name, email address, and phone number provided through the website contact form or by email.
• Professional information: resume, career history, target roles, and other materials shared as part of a coaching engagement.
• Technical data: IP address, browser type, pages visited, and time spent on the site, collected via analytics tools (only when you consent to analytics cookies).
• Session notes: notes taken during coaching sessions to track progress and inform future sessions.

3. How we use it

Information is used for the following purposes:

• To respond to enquiries and book coaching sessions.
• To deliver personalised coaching based on your career situation.
• To improve the website and understand how visitors find us (only where analytics consent is given).
• To comply with legal obligations.

Personal information is not used for unsolicited marketing without your explicit consent.

4. Who we share it with

Claire Stapleton does not sell, rent, or trade personal information. Data may be shared with:

• Google Analytics — for site traffic measurement, only when analytics cookies are accepted. Google's data practices are governed by Google's privacy policy.
• Video conferencing platforms (Zoom) for online coaching sessions. These platforms have their own privacy policies.
• Payment processors — where applicable, payment data is handled by the payment processor directly and is not stored by Claire Stapleton.

All third-party services are selected on the basis of adequate data protection standards.

5. How we protect it

Reasonable technical and organisational measures are in place to protect personal information against unauthorised access, loss, or disclosure. This includes encrypted email communication for sensitive materials and restricted access to coaching notes.

No internet transmission is completely secure. If you have concerns about sending sensitive documents, contact us directly to discuss a secure transfer method.

6. How long we keep it

Contact enquiries are retained for up to 12 months unless a coaching engagement begins. Coaching session notes and materials are retained for up to 2 years after the last session, or upon request for deletion. Analytics data is subject to Google Analytics' own retention policies.

7. Your rights

Under the Australian Privacy Act and the APPs, you have the right to:

• Request access to the personal information held about you.
• Request correction of inaccurate information.
• Request deletion of your personal information (subject to any legal obligations to retain it).
• Withdraw consent for analytics and marketing cookies at any time via the cookie preferences panel on this site.

To exercise any of these rights, contact [email protected]. Requests are responded to within 30 days.

8. Cookies

This site uses cookies. See the Cookie Policy for full details on what cookies are set, why, and how to manage them.

9. Contact us

For any questions about this policy or about how your information is handled: